This Privacy Policy explains how The Golden Haus collects, uses and protects personal information when you use this website, contact us or buy from us.
1. Who we are
The Golden Haus is the trading name of Owen Lea-Porter, a sole trader based in England.
For UK data protection purposes, Owen Lea-Porter trading as The Golden Haus is the controller of personal information collected through this website.
Business address:
56 Carisbrooke Drive
Southport
Merseyside
PR9 7JD
United Kingdom
Email: woof@thegoldenhaus.co.uk
2. Information we collect
Depending on how you use the site, we may collect:
- your name, email address, delivery and billing address and telephone number where supplied;
- order details, products purchased, order value and delivery information;
- messages and information you send through our contact form or by email;
- account information if you create a customer account;
- technical information such as IP address, browser/device information and website usage data;
- cookie and consent preferences.
Payment card information is processed by the payment provider shown at checkout. We do not intentionally store full payment-card details on our website.
3. How and why we use your information
We use personal information where necessary to:
- process and deliver orders and provide customer service;
- respond to enquiries and complaints;
- manage returns, refunds and product issues;
- meet tax, accounting and other legal obligations;
- protect the website, prevent fraud and maintain security;
- improve the site and understand how it is used where analytics are enabled;
- send marketing only where we have a lawful basis to do so and, where required, your consent.
Our main lawful bases are performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the business, and consent where applicable.
4. Who we share information with
We only share personal information where needed to run the business or meet legal obligations. This can include hosting and website providers, payment processors, delivery companies, email providers, professional advisers and analytics/advertising providers where those services are enabled.
Some providers may process information outside the UK. Where that happens, we expect appropriate safeguards required by UK data protection law to be used.
5. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to meet legal, accounting, tax, warranty and dispute-resolution requirements. Order and transaction records may need to be kept for several years.
6. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict your personal information, object to certain processing, and request transfer of information. Where processing relies on consent, you can withdraw that consent.
To exercise a right, email woof@thegoldenhaus.co.uk. We may need to verify your identity before acting on a request.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your information is handled.
7. Cookies
Our website uses cookies and similar technologies. Some are necessary for the site and shopping functionality to work. Others, such as analytics or marketing cookies, should only be used where permitted and, where required, after consent. See our Cookie Policy for more information.
8. Security
We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, but we take proportionate steps to reduce risk.
9. Changes to this policy
We may update this Privacy Policy as the Haus, website or legal requirements change. The latest version will always be published on this page with the updated date.
10. Contact us about privacy
Email woof@thegoldenhaus.co.uk or write to Owen Lea-Porter trading as The Golden Haus at the business address above.